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Terms and Conditions

Last Modified: March 21, 2024

We’re so glad you’ll be joining us for isolved Connect 2024. For complete details on the terms that apply to registration and other important information, please read below.


Once you complete the purchase of your registration, the purchase and rate are final and won’t be adjusted later. It is your responsibility to confirm that the price displayed at checkout is the price that you expect and agree to pay before you complete your purchase.

We may offer a promotional, coupon, discount, or similar code (collectively “Promotional Codes”), as part of a limited-time sale. These codes are generally tied to a specific ticket or to a group of tickets, and their value cannot be applied toward another ticket or another group of tickets. Promotional codes cannot be applied retroactively to a previously completed purchase. The Promotional Codes have no cash value.

If you are purchasing group tickets, you may register your attendees using the names and email addresses you provide. You are responsible for obtaining your attendees’ permission to share their personal information with isolved, isolved Connect, and/or isolved affiliated events to use their information as described in the ‘Privacy’ and ‘Scanning’ sections below. You are also responsible for your attendees’ compliance with these terms and conditions. We may refuse entry or cancel registration for any attendee that does not comply.


Things happen, we understand. Here’s how cancellations and refunds work:

  • You can get a full refund on your ticket until May 31, 2024, at 11:59 pm ET.
  • After June 1, 2024, we will only provide a refund if you request a refund within 24 hours of purchase and before September 1, 2024.
  • No refunds will be issued for any reason after September 1, 2024.

In the unlikely event that we must reschedule or cancel isolved Connect, or if we must change the format to a digital-only event, we’ll notify you by announcement on, by email, and/or by other methods. If the event is canceled, your registration will also be canceled, and we’ll refund any registration fees received from you. If the event is rescheduled or changed to a digital-only format and you are no longer able or wish to attend, you may cancel your registration by giving us written notice within two (2) weeks of receiving our notice. If you do not notify us of your cancellation within that time, you will not be eligible for a refund.

To cancel your registration (and get your refund, if applicable), you will need to notify us in writing at

If isolved determines in its sole discretion that you are entitled to a refund, the amount refunded will be based on the fees paid for the registration(s) you cancel and will be refunded to your original payment method, if refund is within 90 days of purchase—after 90 days check refunds will apply. These cancellation terms apply regardless of reason for cancellation (even if you, unfortunately, need to cancel for personal reasons or other reasons out of your control). Cancelling your registration does not automatically cancel your hotel or travel arrangements. isolved is not responsible for cancelling your travel reservations.


You have the option of transferring your ticket to another person if you can no longer attend. Your ticket can be transferred up until it is picked up onsite. The event does not offer one-day tickets, and your ticket cannot be used onsite by any other person.

You can transfer your own registration—or another that you purchased—by logging in to manage your registrations.

If you need assistance transferring a registration, you can contact us at To transfer a registration, you must be able to demonstrate that you are the original registrant or purchaser, or that you are otherwise authorized to make changes to the registration.

Please remember that transferring your registration does not automatically transfer your hotel and travel arrangements. isolved is not responsible for transferring any hotel or travel reservations.


Your privacy is important to us, so please read our full privacy policy here, which is incorporated into these terms by reference.

Registration data

We may share your registration data with our marketplace vendors in order to provide event information and help improve your experience at isolved Connect or future isolved events. For example, if we offer a mobile app, we might make your data available to the mobile app provider so it’s accessible through the app. We may also share your registration data with providers related to isolved Connect, like isolved People Cloud, our registration service providers, and other vendors who work with us to make sure isolved Connect is a great experience for you. By providing your registration data to us, you grant us permission to do these things.

What we will not do is sell, rent, or give your registration data to third parties. You have the option at registration to allow us to share your registration information (including your name, company, job title, work industry, and email) with isolved Connect sponsors, and if you select this option, we’ll share your information with isolved Connect sponsors so you can receive communications directly from them. You also may have the option of sharing your registration information directly with other attendees or sponsors through our mobile app or other online communities. If you choose to share (or allow us to share) your information, you understand that we do not control how other attendees or sponsors use your information. The important point here is that you can choose whether to share your information.

Location data

We may collect information (either directly or through our vendors) about your location and movement in the event area during the event, either through wearable devices (such as your event badge) and/or the isolved Connect mobile app. We use this data to measure participant engagement, such as determining the number of people were present in a certain session or area – to improve the conference. We will use this information in compliance with our privacy policy.

Performance metrics

We may share performance metrics such as page views, clicks, and impressions with isolved Connect sponsors or vendors to measure the performance of our isolved Connect mobile app, content, and advertising. We will use this information in compliance with our privacy policy.


By registering for isolved Connect, you agree to follow our Code of Conduct, which you can find here. Our Code of Conduct outlines the behavior we expect from everyone at isolved Connect. 

If we (in our sole discretion) determine that you, or any attendee, are behaving in a manner that is—or could be—disruptive to the event or other attendees or is in violation of our Code of Conduct or these terms, then we may limit your access or ban you from the event. If we do, you will not receive any form of refund or compensation, or relocation or travel fees. At our sole discretion, we may further ban you from future isolved events for a definite or indefinite period of time.

We encourage you to speak to an isolved Connect event team member immediately about any individual you believe is acting in a manner that violates our Code of Conduct or these terms. You can also email if you prefer to address an issue anonymously.

Drones are not allowed at the event. Hoverboards, rollerblades, roller skates, skateboards or other forms of recreational transportation devices are also not allowed at the event. This section does not restrict you from using any required assistive device (like, a wheelchair, walker, or motorized scooter) if needed due to a disability or injury. Please know that isolved Connect does not provide such services for attendees and for safety reasons, requests to use other power-driven mobility devices will be reviewed on a case-by-case basis. If you need any assistance getting around the event, please contact us at no later than August 1, 2024.

Unless you have the express prior written permission of the event producer, you may not bring to the event any of the following: any photography device which is designed for, or suitable for, any commercial purpose; selfie sticks; tripods; monopods; boom arms; or any device which could be used to mount or hold a photography device, or could be used to extend a person's reach. The event producer reserves the right, in its sole discretion, to prohibit any device it believes may be used in violation of these terms, which it believes poses a safety risk, or which it believes may lessen the enjoyment of the event by others.

You are invited—and indeed, encouraged—to meet and visit with all the great companies who will be joining us as official sponsors and exhibitors at isolved Connect. But keep in mind that “suitcasing” or “outboarding” is strictly prohibited at isolved Connect. *The act of soliciting business during the event as a non-exhibiting company on the event site premises.

The views or opinions expressed by any event attendee, speaker, or sponsor are not the views or opinions of isolved.  All event attendees, speakers, and sponsors are responsible for their own content (including presentations, marketing collateral, advertising, and online web content). You are not allowed to use any content that infringes another party’s intellectual property rights, is harassing, misleading, or unlawful.

To avoid confusion, all attendees agree that they will not host any competing events during isolved Connect and won’t use isolved’s name or the names of our sponsors (which includes isolved), without our written permission first.

Onsite Badge Pickup

All attendees must pick up their badge at Registration at the Gaylord Palms. Your badge is your access to all things isolved Connect. 

To pick up your badge, all registration fees must be paid in full. Individuals must pick up their own badge. This means that you cannot have a coworker or friend pick up your badge for you (and vice versa—you cannot pick up theirs for them).

If your badge is lost or stolen, you should notify the isolved Connect event team immediately by emailing . We will issue a replacement badge on a case-by-case basis and at our sole discretion. We may charge a fee of up to $25 for each badge we replace. 


Your badge may be scanned as you enter certain sessions or when you access other areas and amenities at isolved Connect. Among other things, this helps us to track and provide information on capacity, as well as make sure folks have the right access.

Our sponsors may have the option to scan your badge to retrieve the personal information that you provided at registration, including your name, company, and email address. If your data is collected by a sponsor—by scanning your badge or through any other means—it will be used and stored according to their privacy and data retention policies. You are not required to allow a sponsor to scan your badge.

No badge transfer or resale

All badges associated with purchased isolved Connect tickets are for use by the original authorized purchaser, their invited attendee(s) (in the case of group sales), or to the person the original registrant has transferred their isolved Connect ticket to. Once received, badges are not transferable. Likewise, all badges provided to speakers, event personnel, vendors, sponsors, and other guests of isolved Connect are for use by those people only and are not transferable.

No sponsorship, on-site marketing, sampling, vending, coupon/product distribution, or other promotional activity may be conducted at isolved Connect, without our prior written approval in each instance.


The age guidance for attending isolved Connect is 21+. Due to safety requirements those under 21 are restricted from attending the event.

You must be at least 21 years of age to drink alcohol, and you’ll be required to show a valid ID if requested. Of course, all drinking should be done responsibly.


Unless we notify you otherwise, then you are permitted to take screenshots, photos, videos, or audio recordings (collectively, “recordings”) of most sessions at isolved Connect, if you comply with the following terms:

  • Any recordings and photos from isolved Connect might include content or material that is protected by copyrights, trademarks, or other rights which we own or license. You are not allowed to copy, reproduce, publish, or distribute the photos or recordings without our written permission.
  • We allow and encourage attendees to disseminate the recordings through social media (like tweeting, or posting to Facebook or Instagram), as long as the clips are not more than one minute in length, and you are otherwise in compliance with these terms.
    • Here are a couple of examples of what’s allowed: tweeting “#isolvedConnect = out of this world!” with a picture of you or your team attending the event or posting a photo of a keynote’s talk on LinkedIn.
    • Here are a couple of examples of what’s not allowed: posting a live stream of a breakout session, and/or posting a recording on Facebook of one of our speakers after we announced that recordings or photos aren’t allowed.

Now some important restrictions: you agree that you will not use any recordings (1) in a way that is misleading or disparaging, (2) in a way that implies that the content of the recordings is your own, (3) for commercial purposes (this means, for example, you can’t sell them) or in a way that implies that we endorse, sponsor or approve of your business, services or products, or (4) in violation of applicable law (including but not limited to privacy laws) or in connection with an obscene, indecent, or unlawful topic or material. If we request that you discontinue the use of any recordings, you will immediately comply with our request. And, of course, if we do notify you that photos or recordings aren’t allowed, then you agree that you will not take any photos or recordings.

Now about photos and recordings we can take; by attending isolved Connect and related events, you consent to having your image, voice, likeness, presentation, and/or other copyrightable material documented, including video, audio, and still photography. We reserve the right to use recordings taken at isolved Connect and related events however we might choose to, without giving you notice or any compensation. We might use them, for example, in our press releases, marketing materials, or other publications.


We want everyone to be safe at isolved Connect— both in person and online — and we’re guessing you do too. By attending isolved Connect in person, you understand we might randomly check bags or other personal belongings, and you agree not to leave any of these unattended at any time. You also agree that you won’t bring anything to isolved Connect that could cause a safety hazard.

All security concerns should be reported to the isolved Connect event team immediately by informing the on-site staff or emailing Our team may take whatever measures they deem appropriate, along with hotel security, without prior notice in order to ensure the safety of attendees at isolved Connect. You must comply with the direction of our isolved Connect event team, and hotel security, as well as all applicable rules and regulations.


You understand and agree that there are certain risks of personal or property injury, illness, and/or death associated with attending isolved Connect, including, without limitation, risks related to the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation, or variation thereof, “COVID-19”). You understand and agree (a) that the risk of exposure to COVID-19 and other illnesses cannot be fully eliminated and is increased by proximity to other people, (b) that an inherent and elevated risk of exposure exists in any public place or place where people are gathered, (c) that attending isolved Connect may involve coming into close contact with other people, (d) that there is no guarantee, express or implied, that you will not be exposed, and (e) that exposure can result in being subject to quarantine requirements, illness, disability, and other short-term and long-term health effects, including death.

Despite these risks, you voluntarily assume ALL known and potential risks and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to isolved Connect, including exposure to illnesses such as COVID-19. By accepting possession or by using any wearable device, you expressly assume all risks and dangers arising from or incidental to isolved, whether such risks occur before, during, or after the isolved Connect, and agree that isolved, our employees, vendors, speakers, sponsors, and agents are not responsible for any such risks and dangers.


We might make updates to the agenda from time to time, which could include a change in speakers or the cancellation of certain sessions. We make no guarantee or promise relative to the attendance of any speaker, entertainer, or presenter and will not refund your registration or provide any other compensation based on changes to the agenda. We also do not guarantee admission to any session.




Presentations at isolved Connect may include certain “forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including but not limited to. statements concerning our position to execute our growth strategy in the mid-market, and our ability to expand our leadership position and market opportunity for isolved. These forward-looking statements include, but are not limited to, plans, objectives, expectations and intentions and other statements that may not be historical facts and statements identified by words such as "expects," "anticipates," "intends," "plans," "believes," "seeks," "estimates" or words of similar meaning.

These forward-looking statements reflect our current views about our plans, intentions, expectations, strategies, and prospects, which are based on the information currently available to us and on assumptions we have made. Although we believe that our plans, intentions, expectations, strategies, and prospects, as reflected in or suggested by those forward-looking statements, are reasonable, we can give no assurance that the plans, intentions, expectations, or strategies will be attained or achieved.

Furthermore, actual results may differ materially from those described in the forward-looking statements and will be affected by a variety of risks and factors that are beyond our control, including, without limitation, our ability to differentiate our platform from competing products and technologies; our ability to manage our growth effectively to maintain our high level of service; our ability to maintain and expand relationships with our partners; our ability to successfully recruit and retain highly-qualified personnel.

We assume no obligation to update any forward-looking statements contained in this document as a result of new information, future events, or otherwise.


Please be aware that we may update and change any part or all of these terms and conditions at any time without notifying you first. If we update or change these terms and conditions, the updated terms and conditions will be posted. The updated terms will become effective and binding immediately upon posting by isolved. When we change these terms, the "Last Modified" date above will be updated to reflect the date of the most recent version. We encourage you to review these terms periodically. If you don’t agree to these terms, then you should not register for isolved Connect.

That’s that! Now, let’s get out there and have some fun!